FAQ

My order will not process and I now have available funds on my debit/credit card?

It is possible that you are providing two different addresses for the billing and shipping address. You can check this to rectify any issues. You do have the option of paying via PayPal as long as your shipping to a confirmed address.

I want to edit or cancel my order, how can I do that?

Orders can only be canceled or edited if they are not in processing. Most orders are in processing within 3 hours of purchase. Please reach out to customer support at sales@zirilingerie.com to see if your order can still be edited or canceled.

When will my order ship?

All orders are processed and shipped within 2 business days unless you select the Express options at checkout. Your order will ship the same day if the order was placed before 12 PM ACT.

Why was I charged twice?

If you see a double pending authorization on your account, this has not been charged twice. What is seeing is a double authorization which can sometimes happen if you click "confirm" multiple times at check out. Not to worry your bank will remove one of the authorizations in 24-72 hours and you will only be charged once.

How do I use a store credit or a coupon code?

Please enter your coupon code in the discount code section at check out. Store credits will be valid for 12 months.

I want to purchase an item that is sold out, what do I do?

Click on the item you would like to purchase and select your desired size the item is sold out a notification pop up. Click on "notify me when available" and enter your email address. When the item is back in stock you will be notified by email.